+254 711 636 736 info@arrow-adventures.com

Booking Terms

Arrow Adventures K Ltd reserves the right to amend the booking terms from time to time due to changing circumstances within the tourism industry.

1. Prices
Published prices are based on costs at the time of publication. We reserve the right to change published prices at any time before your booking is made.
Air costs, unless specified are not included in the cost. Flight services maybe delayed, cancelled or suspended at any time without notice.

2. Reservations and Payments
A binding contract between you and Arrow Adventures K Ltd comes into existence once we have accepted your booking by issuing an invoice and a deposit has been paid by you. The deposit of 50% of the invoice must be paid on receiving our invoice, and the remainder 30 days before commencement of our services. If payment is not made by these time scales, we reserve the right to treat the booking as having been cancelled by you, and apply cancellation charges as set out in paragraph below.

3. Cancellation

Arrow Adventures K Ltd must be notified of cancellations in writing. If notification is received 60 days before your start date of safari with Arrow Adventures K Ltd a cancellation fee of 30% of the price of these services is payable. Thereafter, cancellation charges are as follows:-

60 days prior to arrival              30% of tour price
59 – 49 days                                 50% of tour price
48 – 20 days                                 65% of tour price
19 – 0 days                                 100% of tour price

Cancellation for Safaris in Tanzania may have longer notification period and higher cancellation charges which will be given to you at the time of booking.

Clients are advised to take out travel insurance upon confirmation of a booking in order that cancellations can be claimed in legitimate circumstances.

5. Changes
We reserve the right to make changes to tours on our website or brochure details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement you will be notified at the earliest possible opportunity. In such cases you will have the choice of either accepting the change or booking alternative arrangements (paying or receiving a refund in respect of any price difference) or canceling your holiday and receiving an immediate full refund of all monies paid.

6. Liability

(i) Quality
We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard including where this is due to acts and defaults of our employees, agents, suppliers and sub contractors.

(ii) death, personal injury or illness
Arrow Adventures K Ltd  cannot be liable for any personal injury or property damage which may occur due to wrongful, negligent or arbitrary acts of omissions on the part of a suppliers, its employees and others not under our direct control.

 (iii) general
Please note, our responsibilities and obligations apply only in respect of those services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own. We will assist generally however all the finances will be born by the client or yourselves.

7. Delays
All outward or homeward points of departure should be read in relation to the services which we have been contracted to provide and not any flight or other travel arrangement which may have been added on.
In the event that you are not provided with any service prepaid to us due to the delay or cancellations from an airline, we will not be held responsible for this loss and therefore not eligible for any refund of these services. It is the airlines responsibility to provide adequate compensation to you for your losses that resulted from their delay or cancellation. Luggage lost by an airline is not our responsibility. It is important that you file all claims directly with the airline involved before you leave the airport and work directly with the airline to be properly compensated for your losses.

8. Complaints
Should a problem occur, please advice both Arrow Adventures K Ltd and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.

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